Terms and Conditions
Program Overview
The Club Moen® rewards program (the “Program”) is a loyalty reward program offered
by Moen (“Moen”, “us”, “our”, or “we”) to members who meet the specific membership
requirements of the Program.
The Program allows persons who have completed the membership enrolment steps in
accordance with the present Terms and Conditions to collect Club Moen points or
Club Moen EZ Points™ when making purchases of Moen Products from an authorized Moen
wholesaler or authorized Moen EZ Points™ wholesaler.
Enrollment, membership and all related benefits of the Program are offered at our
discretion. By enrolling in the Program and/or collecting points, you agree that
you have read and understand these Terms and Conditions and are bound by all of
them, as changed from time to time, and you consent to our collection and use of
your personal information in accordance with our Privacy Commitment (see below).
Committed to your Privacy
We are committed to protecting your privacy. We collect and use your personal information
for the following purposes:
- To set up and administer the Program including ongoing management of Club Moen®
accounts;
- To accurately record points and to update point balances;
- To process redemptions and issue rewards;
- To communicate with members;
- To understand members’ shopping and information needs and preference, and to offer
members relevant information and products to meet those needs and interests
If you have any questions regarding the Privacy policy please contact Club Moen® Customer Service at 1-855-367-MOEN (6636) or info@club-moen.ca
Participation in the Program
To become a Club Moen® member, you must:
- Be the owner or assigned account holder for a Canadian plumbing contractor;
- Purchase products purchased from an authorized EZ Points Wholesaler;
- Be approved for membership by Moen;
- Have a valid mailing address in Canada, a valid e-mail address and you must be of
legal age in the province in which you reside
Membership is limited to one per company.
All members must remain active in order to maintain a Club Moen® account. Activity
is defined by one of the following actions:
- Logging in to your account at www.club-moen.ca;
- Redeeming a reward;
- Opening and clicking through a Club Moen email
- Updating your account profile
- Calling customer service
An account is considered dormant after 24 months of inactivity and will be deactivated
after 24 months.
Members cannot participate in both Club Moen® and Club Moen Elite™.
Members cannot share their account number and account information. Membership benefits
apply only to the Club Moen® Account holder. Account information, including, but
not limited to, the Club Moen Account password should be protected and kept secure.
You must advise us of any changes of Personal Information (as defined herein) including
name, address, and e-mail address by contacting Club Moen® Customer Service at 1-855-367-MOEN
(6636) or info@club-moen.ca
Moen reserves the right to refuse issuance of an Account to any person who does
not follow the prescribed enrolment procedures.
Collection of Club Moen® Points
To collect Club Moen points following enrollment, you must make Eligible Purchases
of Moen Products from an authorized Moen wholesaler
When you purchase from an EZ Points wholesaler, the points earned from those sales
are automatically credited to your account. Otherwise, you must submit your invoices
to Club Moen in compliance with the following guidelines:
- Invoices must be received within 60 days from the date of purchase.
- Submit copies or original sales invoices with the following information:
- Purchase date
- Company name and address
- Company name or unique Club Moen member number
- Moen product code and description
- Quantity purchased
- The address on the sales invoice must match the Company address in the Club Moen
database to be processed
- Incomplete submissions will be returned and will not be processed
- Invoices are subject to auditing
- Members are responsible for maintaining their own submission copies for backup
- Invoices that are older than 60 days will be subject to approval by Moen
Club Moen® points are not transferable from one Member to another.
Club Moen® points are reduced to zero upon closure of a Club Moen® membership.
Redemption of Points
Club Moen® points have no cash, monetary or other value and cannot be converted
into any currency.
You may use the Internet website, or fax a Redemption Order Form to redeem points
for the rewards that are made available through these channels.
Club Moen® will endeavor to ensure availability and reasonable supply of all Rewards,
but circumstances may arise that will make some items unavailable. In such cases,
Club Moen may (in its sole discretion) discontinue the item or substitute a similar
item of equal value. Club Moen provides no guarantee that any Reward will remain
available for the entire term of the Current Catalogue.
Delivery of Rewards
Members should allow approximately 3-4 weeks for delivery of the Reward they have
redeemed. At times, due to uncontrollable circumstances, products may not be readily
available from the vendor and the 3-4 week delivery period may be extended.
Club Moen does not guarantee delivery times for any delivery of a Reward. Delivery
of items does not include services such as removal of packaging or installation
or delivery inside the residence beyond the main entrance. Receipt of delivery must
be acknowledged by a signature.
Return of Rewards
Rewards should be inspected by the Program Member at the time of delivery to ensure
that the item is satisfactory. All rewards are eligible to be returned within 14
days after the product shipment date. All returned Products must be unused and returned
in accordance with the instructions received from contacting customer services at
info@club-moen.ca or 1-855-367-MOEN (6636).
After that time, the item will be covered by the manufacturer’s warranty. Personalized
and co-branded items are not eligible to be returned, as they are all final sale.
All Gift cards and certificates are non-refundable.
General Terms
Moen is the sole interpreter and reserves the right to modify, change or terminate
the program at any time. Any falsification of the claim form automatically eliminates
that participant from the Program. If, in Moen’s sole discretion, any of the program
requirements are not bet by the applicant, the registration and/or earned rewards
will not be permitted. Any attempt to misrepresent information, submit fraudulent
invoices or to deliberately damage the website or undermine the legitimate operation
of this promotion is a violation of criminal and civil laws and shall result in
elimination from the Club Moen® program and the immediate deactivation and forfeiture
of any points that may have already been awarded. Moen further reserves the right
to seek remedies and damages to the fullest extent permitted by law, including criminal
prosecution.
Participants are solely responsible for any applicable income tax claims.
Void where prohibited by law.
Members cannot participate in both Club Moen® and Club Moen Elite™
Refer a Plumber Program
- You must be a Club Moen member with a valid Club Moen member number
-
The referred plumbing contractor must:
- Be a Canadian plumbing contractor
- Not a member of the Club Moen program and have no Club Moen member number associated with their business
- Be an owner or have explicit authority to enroll within the Club Moen program
- Purchase products from a Club Moen EZ Points Wholesaler, refer to www.clubmoen.ca for a list of EZ Points Wholesalers
- Have a valid mailing address in Canada, a valid e-mail address and be of legal age in the province in which they reside
- All referrals will be subject to approval by Club Moen
- The referral bonus offered as part of this program will be awarded to you once the referred plumber has been approved by Club Moen and has successfully enrolled within the program
- This referral program may be modified, suspended, cancelled or otherwise terminated without notice and obligation by Club Moen
- There is no limit to the number of referral offers you can send.