Terms and Conditions

Program Overview

The Club Moen® rewards program (the “Program”) is a loyalty reward program offered by Moen (“Moen”, “us”, “our”, or “we”) to members who meet the specific membership requirements of the Program.

The Program allows persons who have completed the membership enrolment steps in accordance with the present Terms and Conditions to collect Club Moen points or Club Moen EZ Points™ when making purchases of Moen Products from an authorized Moen wholesaler or authorized Moen EZ Points™ wholesaler.

Enrollment, membership and all related benefits of the Program are offered at our discretion. By enrolling in the Program and/or collecting points, you agree that you have read and understand these Terms and Conditions and are bound by all of them, as changed from time to time, and you consent to our collection and use of your personal information in accordance with our Privacy Commitment (see below).

Committed to your Privacy

We are committed to protecting your privacy. We collect and use your personal information for the following purposes:

  1. To set up and administer the Program including ongoing management of Club Moen® accounts;
  2. To accurately record points and to update point balances;
  3. To process redemptions and issue rewards;
  4. To communicate with members;
  5. To understand members’ shopping and information needs and preference, and to offer members relevant information and products to meet those needs and interests

If you have any questions regarding the Privacy policy please contact Club Moen® Customer Service at 1-855-367-MOEN (6636) or info@club-moen.ca

Participation in the Program

To become a Club Moen® member, you must:

  1. Be the owner or assigned account holder for a Canadian plumbing contractor;
  2. Purchase products purchased from an authorized EZ Points Wholesaler;
  3. Be approved for membership by Moen;
  4. Have a valid mailing address in Canada, a valid e-mail address and you must be of legal age in the province in which you reside

Membership is limited to one per company.

All members must remain active in order to maintain a Club Moen® account. Activity is defined by one of the following actions:

  1. Logging in to your account at www.club-moen.ca;
  2. Redeeming a reward;
  3. Opening and clicking through a Club Moen email
  4. Updating your account profile
  5. Calling customer service

An account is considered dormant after 24 months of inactivity and will be deactivated after 24 months.

Members cannot participate in both Club Moen® and Club Moen Elite™.

Members cannot share their account number and account information. Membership benefits apply only to the Club Moen® Account holder. Account information, including, but not limited to, the Club Moen Account password should be protected and kept secure.

You must advise us of any changes of Personal Information (as defined herein) including name, address, and e-mail address by contacting Club Moen® Customer Service at 1-855-367-MOEN (6636) or info@club-moen.ca

Moen reserves the right to refuse issuance of an Account to any person who does not follow the prescribed enrolment procedures.

Collection of Club Moen® Points

To collect Club Moen points following enrollment, you must make Eligible Purchases of Moen Products from an authorized Moen wholesaler

When you purchase from an EZ Points wholesaler, the points earned from those sales are automatically credited to your account. Otherwise, you must submit your invoices to Club Moen in compliance with the following guidelines:

  1. Invoices must be received within 60 days from the date of purchase.
  2. Submit copies or original sales invoices with the following information:
    1. Purchase date
    2. Company name and address
    3. Company name or unique Club Moen member number
    4. Moen product code and description
    5. Quantity purchased
  3. The address on the sales invoice must match the Company address in the Club Moen database to be processed
  4. Incomplete submissions will be returned and will not be processed
  5. Invoices are subject to auditing
  6. Members are responsible for maintaining their own submission copies for backup
  7. Invoices that are older than 60 days will be subject to approval by Moen

Club Moen® points are not transferable from one Member to another.

Club Moen® points are reduced to zero upon closure of a Club Moen® membership.

Redemption of Points

Club Moen® points have no cash, monetary or other value and cannot be converted into any currency.

You may use the Internet website, or fax a Redemption Order Form to redeem points for the rewards that are made available through these channels.

Club Moen® will endeavor to ensure availability and reasonable supply of all Rewards, but circumstances may arise that will make some items unavailable. In such cases, Club Moen may (in its sole discretion) discontinue the item or substitute a similar item of equal value. Club Moen provides no guarantee that any Reward will remain available for the entire term of the Current Catalogue.

Delivery of Rewards

Members should allow approximately 3-4 weeks for delivery of the Reward they have redeemed. At times, due to uncontrollable circumstances, products may not be readily available from the vendor and the 3-4 week delivery period may be extended.

Club Moen does not guarantee delivery times for any delivery of a Reward. Delivery of items does not include services such as removal of packaging or installation or delivery inside the residence beyond the main entrance. Receipt of delivery must be acknowledged by a signature.

Return of Rewards

Rewards should be inspected by the Program Member at the time of delivery to ensure that the item is satisfactory. All rewards are eligible to be returned within 14 days after the product shipment date. All returned Products must be unused and returned in accordance with the instructions received from contacting customer services at info@club-moen.ca or 1-855-367-MOEN (6636). After that time, the item will be covered by the manufacturer’s warranty. Personalized and co-branded items are not eligible to be returned, as they are all final sale.

All Gift cards and certificates are non-refundable.

General Terms

Moen is the sole interpreter and reserves the right to modify, change or terminate the program at any time. Any falsification of the claim form automatically eliminates that participant from the Program. If, in Moen’s sole discretion, any of the program requirements are not bet by the applicant, the registration and/or earned rewards will not be permitted. Any attempt to misrepresent information, submit fraudulent invoices or to deliberately damage the website or undermine the legitimate operation of this promotion is a violation of criminal and civil laws and shall result in elimination from the Club Moen® program and the immediate deactivation and forfeiture of any points that may have already been awarded. Moen further reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

Participants are solely responsible for any applicable income tax claims.

Void where prohibited by law.

Members cannot participate in both Club Moen® and Club Moen Elite™

Refer a Plumber Program

  • You must be a Club Moen member with a valid Club Moen member number
  • The referred plumbing contractor must:
    • Be a Canadian plumbing contractor
    • Not a member of the Club Moen program and have no Club Moen member number associated with their business
    • Be an owner or have explicit authority to enroll within the Club Moen program
    • Purchase products from a Club Moen EZ Points Wholesaler, refer to www.clubmoen.ca for a list of EZ Points Wholesalers
    • Have a valid mailing address in Canada, a valid e-mail address and be of legal age in the province in which they reside
  • All referrals will be subject to approval by Club Moen
  • The referral bonus offered as part of this program will be awarded to you once the referred plumber has been approved by Club Moen and has successfully enrolled within the program
  • This referral program may be modified, suspended, cancelled or otherwise terminated without notice and obligation by Club Moen
  • There is no limit to the number of referral offers you can send.